Privacy
This website
- No cookies. This site does not set any cookies.
- No tracking. There are no analytics, ad pixels or third-party tracking scripts on this site.
- No third-party requests for fonts, scripts or images. The fonts (Inter and JetBrains Mono, SIL Open Font License) are served from this site.
- The site is hosted on GitHub Pages, which may keep standard server logs for security and operations.
Booking a call
The "Get a free breakage replay" button opens Calendly. If you book a call, Calendly collects the details you enter under its own privacy policy. We only use those details to hold the call and follow up about Culpritly.
If you email hello@faisalalvi.com, we keep your message to reply and to follow up about Culpritly. We do not sell or share it.
The Culpritly product
Culpritly is in early access. When you connect a store or membership site, the connector plugin is designed to send only what is needed to detect and explain checkout and payment breakage:
- Change events: plugin, theme and core updates, activations, and changes to key WooCommerce and payment settings, with timestamps.
- Payment page errors: JavaScript error messages from checkout and other payment pages, payment scripts that failed to load, error pages shown when a payment form post fails, and payment gateway failure messages.
- Order counts and totals, used to learn your store's normal pace and estimate revenue impact.
Culpritly never collects card data. It does not collect customer personal data beyond what is needed to do the job.
AI explanations
To produce AI explanations of incidents, Culpritly sends error messages, change events and the relevant public plugin code (such as changelogs and code differences between versions published on WordPress.org) to an AI provider for analysis. No payment card data and no customer personal data is sent. Which provider is used and how that data is handled will be detailed in the full product privacy policy.
A full product privacy policy and data processing terms will be published before the product leaves early access.
Questions
Email hello@faisalalvi.com and you will get a reply from a person.